Motoko's Journal

Verizon Wireless DOES suck. I worked for them from 2000 to 2003, and I know they suck. Their training is fine, but it gets piss-poor when a rep hit the call center and more questions develop. Then, the decision-makers always make the easiest decision and put all burdens on the customer care reps, irritating the customers and letting the reps take the abuse. In short, they have set themselves up for failure, and have to spend so much on training because they lose reps all of the time. They are a ship struggling to stay afloat, to be honest. I know this from the inside. T-Mobile has been better for me, too. I put up a blog post just like this one, explaining the inner working of why it sucks.

I just had a very bad experience with Verizon wirless myself. Rude, and Passive agressive customer care representatives.

Ask for Kathi Avery at extension 5837. She was the worst of the customer care people i dealt with and she was supposedly a manager.

"They are a ship struggling to stay afloat, to be honest. I know this from the inside."

Haha.. thats why they are the biggest right now and have led the industry in the lowest churn rate for 2 years straight. 2006 was a record profit year. Your an idiot.

Verizon pretty much has a monopoly in my area. I try 2 tell my friends they are bad but they dont listen. I just cant wait until they call tech support and see that im right.

Now now, be nice guys. I don't want nasty comments on this topic.

Churn rates aren't everything. You can suck and still have low churn if your customers have to use you (as I currently must with my work phone), or if they are the only ones with decent coverage in your area.

Profits also don't mean much. Maybe your margins are better, or other companies are eating their margins to gain a base.

Mark H, Verizon and Verizon Wireless are two different companies (well, kinda... Verizon owns 55% of VZW). ILECs suck in general usually, mostly because they have a monopoly and it doesn't matter how they treat you since you can't really switch.

It like that with everything. In life we take more note of the bad things then good things.
Just watch the news 9~ bad things against 1~ happy thing.

You are right. I have Verizon Wireless and here in Michigan they have good signal but bad customer care. Another reason why I hate Verizon's guts is because the phones are locked to the point of no return, I meen you cant even have a picture on your external display! I meen isent that what it is there for?!?!? I cant wait until my contract so I can try AT&T and possibly get an iPhone

Check the coverage when you switch providers and make sure you have time to do so and return if there is a problem. For example, AT&T has worse coverage where I am than Verizon Wireless. Only T-Mobile has decent coverage (they have a tower at the end of the street).

I live in the foothills of California, so getting signals is tricky in general.

If you cancel Vcast be sure to tell them to block it on your phone. When you cancel they lie to you and say it can't be blocked.

Kurt, you shouldn't have to take that kind of punishment. If they are being deceptive on billing, contact your state's attorney general and file a complaint. The more that people complain, the more likely there is to be a case taken against the company.

You should also contact the local Better Business Bureau. Although the BBB itself can't do much, VZW will often address complaints through them.

WELL, FOR ALL OF YOU THAT DOESNT UNDERSTAND WHY VZW SUCKS LET ME GIVE YOU ALL THE INSIDE SCOOP.
REASON # 1- LACK OF TRAINING
VERIZON WIRLESS LOVES TO SELL THEMSLEVES TO UNKNOWING PEOPLE IN SEARCH OF JOBS USING THE SELLING POINTS OF BONUS AND 401 K MATCHES. PRETTY APPEALING IF YOU ARE LOOKING TO START YOUR CARRER. WHAT YOU FIND OUT LATER IS THAT THERE IS ACTUALLY NO ROOM FOR GROWTH AS THEY LIE ABOUT. ACTUALLY, PEOPLE THERE ARE SO TIRED OF THERE UNEDUCATED, GHETTO, UNPROFESSIONAL SUPERVISRORS THAT THE REPS CONSTANTLY POST FOR JOBS THAT ARE NOT EVEN ENOUGH SPOTS TO FILL..THE MORAL IS SOO LOW THAT IN THE BEGGINIG OF EVERY YEAR REPS USE ALOMOST ALL OF THE VACATION TIME SINCE THEY WERE UNABLE TO TAKE ANY TIME OFF THE END IF THE PREVIOUS YEAR. I HAVE NEVER WORKED FOR A PLACE THAT INTENTIONALLY HIRES THE BOTTOM OF THE BARREL WORKERS SINCE THEY KNOW THESE TYPES WILL ALLOW PEOPLE TO DISREPSECT THEM WHENEVER THEY WANT TO AND THESE TYPES WILL NOT SPEAK UP FOR THEMSLEVES. YOUR SUPERVISOR IS NOT A DEGREE HOLDING RESPECTABLE EMPLOYEE RATHER A FRIEND OF A HIGHER UP WHO IS MORE THAN LIKELY SLEPPING WITH ALL OF THE TRASH THEY THEY HIRE( USUALLY MALE ON MALE). ( AND I HAVE HAD MANY JOBS) IF U WOULD LIKE NAMES LET ME KNOW.
#2- SCARED OF REAL POTENTIAL
FORGET WORKING YOUR WAY TO THE TOP. UNLESS YOU ARE HIRED AT A CERTAIN LEVEL, KISS THE UPPER RANKINGS GOODBYE. NOW IF YOU LIKE TO MAKE FRIENDS AND YOU ONLY GO TO WORK TO BE MAKE FRIENDS ( LIKE UR IN HIGHSCHOOL) THEN THIS IS THE PLACE FOR YOU)BUT IF YOU ARE PROFESSIONAL AND CARRY YOURSELF AS SUCH. DO NOT WORK THERE. UNLESS YOU JUST NEED 2 PAYCHECKS. THEN QUIT.
#3 HR DOES NOT EXIST
IF YOU EVEN THINK YOU WILL BE ABLE TO CALL SOMEONE TO ASSIST YOU IN A MATTER INVOLVING ANYONE. YOU WOULD BE BETTER OFF CALLING YOUR MAMA. I AND PREVIUOS EMPLOYEES HAVE SENT EMAILS FOR ASSISTANCE USUALLY FOR HARRASEMENT FROM YOUR GHETTO LACKING DEGREE "SUPERIORS". FOR THEM TO RESPOND 3 WEEKS LATER AFTER YOU HAVE BEEN TARGETED AS A "PROBLEM EMPLOYEE". WHICH MEANS YOUR BATHROOM BREAKS, ANYTIME YOU MUST TAKE A PHONE CALL, OR WHEN YOU MAY TURN AROUND TO SAY HELLO TO SOMEONE IS DOCUMENTED IN YOUR MEANINGLESS FILE WHICH WILL AFFECT YOUR BONUS.
#4- PLAYING WITH THE MONEY YOU WORK HARD FOR.
IF THIS COMPANY DOES WANT TO OFFER THESE INCENTIVES THEN JUST DONT. (BUT THEY HAVE TO. WHY ELSE WOULD SOMEONE START AT 15 AN HOUR WITHOUT THESE INCENTIVES) COME NOVEMBER AND DECEMBER OF EVERY YEAR ITS TIME TO DUCK YOUR HEAD. THERE ARE NUMEROUS FIRINGS OF EMPLOYEES FOR FRIVOLOUS REASONS. SO YOU WILL NOT HAVE A BONUS TO RECIEVE THE FOLLOWING APRIL SINCE YOU ARE NOW UNEMPLOYED BUT SINCE THIS IS AN AT WILL STATE YOU HAVE NO LEG TO STAND ON. REMEMBER HR ONLY HIRES, NOT GO TO BAT FOR THERE EMPLOYEES. DID I TELL YOU ALL THERE IS NO UNION FOR WIRELESS? LANDLINE YES, WIRELESS NO. THERE WAS AN EMPLOYEE FIRED THAT HR WAS NOT EVEN PRESENT AT. AND WHEN HE ASKED TO SPEAK TO THEM, ONE OF THESE BOTTOM OF THE BARREL "SUPERVISORS"RESPONDED" YOU DONT NEED HR". HR DID NOT CALL BACK LATER EITHER. YOU CAN KISS UNEMPLOYMENT GOODBYE. VERIZON WIRELESS HAS FOUGHT TOOTH AND NAIL TO DENY EVERYONE. EVEN THOUGH MOST ARE NOT FIRED FOR GROSS MISCONDUCT. USUALLY FOR TIME MISUSE.
#5 NO UNION
AT OTHER COMPANIES NOT HAVING A UNION IS OK. BUT HAVING A UNION IS SPOKE OF SO BADLY THAT YOU ARE AFRAID TO SIGN UO FOR IT. HR AND YOUR SUPERVISOR WILL NOT EVEN DISCUSS ANY OF YOUR ISSUES IF YOU DO REQUIRE UNION REPRESTATION. YOU WILL BE BLACK BALLED.
#6 RAISES ARE NOT WORK BASED
I KNOW OF OTHER SITUATIONS WHERE THEY WERE PUT ON A DEVELOPING REVIEW EVEN THOUGH THERE WAS NO WRITE UP,COACHINGS, OR ANYTHING IN THE FILE. ONE OF THE UNEDUCATED DEGREE LACKING "SUPERVISORS" DECIDES TO PLACE YOU AT ANY CATEGORY OF PERFORMANCE THEY WANT TO BECAUSE THEY SUPPORT THERE OWN. THE ASSOCIATE DIRECTORS USUALLY DONT GO AGAINST PEOPLE THEY HAVE PLACED IN THAT POSTION. AGAIN YOU HAVE NO SUPPORT. USUALLY THESE PATHETIC INDIVUALS GIVE 5 YEARS OF THER LIFE TO MAKE ABOUT 50K. (BUT WHEN UR UNEDUCATED WHAT ELSE CAN U DO) PLEASE DONT THINK YOU WILL WIZ UP THE CORPORATE LADDER UNLESS YOU HAVE 6 YEARS OF YOUR LIFE TO GIVE THEM. ( SAD ISNT IT) I HAVE NOT KNOW OF ANY CALL CENTER SUPERVISOR BEING PROMOTED TO THAT POSITION WITHIN 2 YEARS. MIND YOU, YOUR SUPERVISORY SKILLS INVOLVE TIME SHEETS, APPROVAL, MONTHLY BS MEETINGS AND GETTING AN ESCALTED EMAIL. WHICH WILL BE ROUTED BACK TO THE REP.
ANYTHING ELSE YOU WANT TO KNOW...I COULD GO ON BUT I DONT HAVE THE TIME...
SO YOU ALL CAN GO ON GIVING MONEY TO A COMPANY SUCH AS THIS. ME PERSONALLY, DONT HAVE A VERIZON WIRLESS PHONE, INTERNET OR CABLE. I REFUSE TO SUPPORT THEM IN ANYWAY. AND IF YOU ARE ONE OF THOSE BRAIN DEAD IDIOTS THAT THINK I AM JUST A BITTER EX EMPLOYEE. NONE OF THESE THINGS HAPPENED TO ME PERSONALLY BUT ALMOST ALL THE EMPLOYESS I HAVE COME IN CONTACT WITH HAVE HAD ONE OF THE ABOVE EXPERINCES. I MOVED ON VOLUNTARLITY ONCE I REALIZED I WAS WASTING MY LIFE AT A DEAD END JOB (NOT CARRER) IF YOU DO DECIDE TO WORK THERE MAKE SURE YOU DEGREED AND WILL STRAIGHT TO I.T. OR UPPER MANAGEMENT. DO NOT START OFF ENTRY LEVEL , U WILL REGRET ALL THE TIME YOU HAVE PUT IN....SO THE NEXT TIME THERE IS A REP ON THE PHONE. PLEASE DONT BE UPSET WITH THEM. THEY HAVE TRIFLING GHETTO LEADERSHIP BY PEOPLE WHO ARENT EVEN SMART ENOUGH TO FINISH A COLLEGE. WHAT ELSE CAN YOU EXPECT? FEEL SORRY FOR THEM AND HOPE THEY WISE UP AS I DID AND STOP WASTING THERE LIFE. IT IS TOO PRECIOUS TO WASTE AT VERIZON WIRELESS. IT DOES SUCK!!!!!!!!!!!!!!!!!
( I WILL FILL YOU ALL IN ON FMLA AT A LATER TIME)

WOW!!! Did you work in the Alpharetta, Georgia call center?